Delivery Information


Tracking Your Order

To track your order, please follow the instructions below:

Please login to your account and check your ordedr history.

Please allow:

  • Two business days for your order information to be available
  • Three business days for your tracking number to be available
  • NOTE: Orders may be processed and shipped several hours before the information is entered into our system.

Thank you for being patient and checking here before contacting us.

If you've been waiting more than three days and your order information is still not found, please let us know by opening a support request via our CONTACT US form.


Shipping to Military Addresses

Orders are shipped via US Mail to all military addresses per military regulations.

Priority US Mail Shipping. Delivery within 1-3 weeks.

We cannot ship via UPS.

Mail addressed to military post offices overseas is subject to certain conditions or restrictions of mailing regarding content, preparation, and handling. Please refer to the APO/FPO table and the RESTRICTIONS at the url:

Overseas Military Mail Table - Changes and Active APO/FPO Table Including Military Mailing Restrictions

It outlines these conditions by APO/FPO ZIP Codes through the use of footnoted mailing restrictions codes (see the Restrictions page following the table).

We are not responsible for any additional expenses incurred or for the retention of your order by customs if it does not pass inspection and you will not be refunded. The customer is responsible for all expenses in these circumstances.


Addressing an Overseas Military Mail Mailpiece

To properly address a mailpiece, you need the following information:
  • Name of the recipient (rank/grade/rating is optional)
  • The PSC (Postal Service Center), CMR (Community Mail Room), UMR (Unit Mail Room), RPO (Regional Post Office), APO (Army Post Office) or OMDC (Official Mail Distribution Center) number.
    • It is not necessary to add the specific military formation (for instance "1/20 24th Infantry") that the recipient is attached to.
    • At times, operational security may demand that the unit not be named.
    • For FPO addresses aboard a United States Navy or United States Coast Guard vessel, put the ship's name and hull number, if applicable, (for instance "USS Cochrane (DDG-21)") instead of a PSC number.
  • If applicable, the recipient's Military Post Office Box number.
  • When mailing to a DPO address, do not add the street address of the embassy or the recipient's job title, such as "Ambassador John Adams" as this may cause processing errors.
  • The APO and "state" designator (AA, AP, AE)
    • Please do not use the state that the distribution hub is in (FL, CA, NY), as this may cause delays in the package being processed.
  • The correct ZIP Code for the unit, preferably the ZIP+4.
  • In case your package accidentally falls open during transit, consider including a card within, listing both yours and the recipient's addresses and a full listing of the contents.

For instance, here is a sample APO Address:

GEN Omar Bradley
PSC 1234, Box 12345
APO AE 09204-1234


For a FPO:


CAPT John Paul Jones
USS Cochrane (DDG-21)
FPO AP 96543-1234


For a DPO:


John Adams
Unit 8400, Box 0000
DPO, AE, 09498-0048


ZIP Codes That We Cannot Ship DVDs To

Due to laws in local jurisdictions, we cannot ship DVD products to the following zip codes. Only the first 3 numbers of the zip code are shown below.

ALABAMA

350 | 351 | 352 | 354 | 355 | 356 | 357 | 358 | 359 | 360 | 361 | 362 | 363 | 364 | 365 | 366 | 367 | 368 | 369

ARKANSAS

716 | 717 | 718 | 719 | 720 | 721 | 722 | 723 | 724 | 725 | 726 | 727 | 728 | 729

FLORIDA

320 | 321 | 322 | 323 | 324 | 325 | 326 | 327 | 328 | 329 | 335 | 336 | 337 | 338 | 339 | 342 | 344 | 346 | 347 | 349

GEORGIA

304 | 305 | 306 | 307 | 308 | 309 | 310 | 311 | 312 | 313 | 314 | 315 | 316 | 318 | 319

ILLINOIS

609 | 610 | 611 | 612 | 613 | 614 | 615 | 616 | 617 | 618 | 619 | 620 | 622 | 623 | 624 | 625 | 626 | 627 | 628 | 629

INDIANA

467 | 468 | 469 | 470 | 471 | 472 | 473 | 474 | 476 | 477 | 478 | 479

KANSAS

664 | 665 | 666 | 667 | 668 | 669 | 670 | 671 | 672 | 673 | 674 | 675 | 676 | 677 | 678 | 679 | 660 | 662

KENTUCKY

403 | 404 | 405 | 406 | 407 | 408 | 409 | 410 | 411 | 412 | 413 | 414 | 415 | 416 | 417 | 418 | 420 | 421 | 421 | 422 | 422 | 423 | 424 | 424 | 425 | 426 | 427

LOUISIANA

703 | 704 | 705 | 706 | 707 | 708 | 710 | 711 | 712 | 713 | 714

MISSISSIPPI

386 | 387 | 388 | 389 | 390 | 391 | 392 | 393 | 394 | 395 | 396 | 397

MISSOURI

634 | 635 | 636 | 637 | 638 | 639 | 644 | 645 | 646 | 647 | 648 | 650 | 651 | 652 | 653 | 654 | 655 | 656 | 657 | 658

NEBRASKA

686 | 687 | 688 | 689 | 690 | 691 | 692 | 693

NORTH CAROLINA

270 | 271 | 272 | 273 | 274 | 275 | 276 | 277 | 278 | 279 | 280 | 281 | 282 | 283 | 284 | 285 | 286 | 287 | 287 | 288 | 288 | 289 | 289

OKLAHOMA

731 | 734 | 735 | 736 | 737 | 738 | 739 | 740 | 741 | 743 | 744 | 745 | 746 | 747 | 748 | 749

PENNSYLVANIA

153 | 154 | 155 | 156 | 157 | 158 | 159 | 160 | 161 | 162 | 163 | 164 | 165 | 166 | 167 | 168 | 169 | 170 | 171 | 172 | 173 | 174 | 175 | 176 | 177 | 178 | 179 | 182 | 183 | 184 | 185 | 186 | 187 | 188 | 193 | 195 | 196

SOUTH CAROLINA

290 | 291 | 292 | 293 | 294 | 295 | 296 | 297 | 298 | 299

SOUTH DAKOTA

572 | 573 | 574 | 575 | 576 | 577

TENNESSEE

370 | 371 | 372 | 373 | 374 | 376 | 377 | 378 | 379 | 380 | 381 | 382 | 383 | 384 | 385

TEXAS

750 | 751 | 754 | 755 | 756 | 757 | 758 | 759 | 760 | 761 | 762 | 763 | 764 | 765 | 766 | 767 | 767 | 768 | 769 | 771 | 772 | 776 | 777 | 778 | 779 | 779 | 780 | 781 | 782 | 783 | 784 | 785 | 786 | 787 | 788 | 789 | 789 | 790 | 791 | 792 | 793 | 794 | 795 | 796 | 797 | 798 | 799

UTAH

Entire State

VIRGINIA

226 | 227 | 228 | 229 | 238 | 239 | 240 | 241 | 242 | 243 | 244 | 245 | 246

WEST VIRGINIA

247 | 248 | 249 | 250 | 251 | 252 | 253 | 254 | 255 | 256 | 257 | 258 | 259 | 260 | 261 | 262 | 263 | 264 | 265 | 266 | 267 | 268